Tag: Communication

Part III – Chapter 5 – The Secret of Socrates Carnegie recommends getting a person to say “yes” at the beginning of an interaction to guide it in the desired direction.  A potential customer at a bow hunting shop wanted to rent a bow.  The clerk explained the store quit renting bows but asked if… Continue reading Book notes: “How to Win Friends and Influence People” – Part III – Chapters 5-9

Part III – Chapter 2 – A Sure Way of Making Enemies – and How to Avoid It This chapter stresses the importance of being tactful when someone is wrong.  Carnegie says that telling someone that they are wrong will “strike a direct blow at their intelligence, judgment, pride and self-respect.”  To counter this, he… Continue reading Book notes: “How to Win Friends and Influence People” – Part III – Chapters 2-4

Part II – Chapter 5 – How to Interest People This chapter speaks to the art of developing relationships.  Carnegie shares how Theodore Roosevelt was known to be a man of vast knowledge, helping him to relate to a wide array of people.  Roosevelt’s secret, Carnegie reveals, was researching a person’s interests the night before… Continue reading Book notes: “How to Win Friends and Influence People” – Part II – Chapter 5 – Part III – Chapter 1

Chapter 2 – A Simple Way to Make a Good First Impression In this chapter, Carnegie discusses the importance of smiling in making a good impression.  Carnegie gives an example of a computer department manager who interviewed a job candidate that had several offers.  In the end, the candidate chose the manager’s company.  When the… Continue reading Book notes: “How to Win Friends and Influence People” – Part II – Chapters 2-4